Comments on: Vintage Pearl Invitation from Imagine

By: Justgilly

Justgilly — Tue, 05 Apr 2011 10:14:59 +0000

These invitations are absolutely beautiful however the comments here and also the aggressive reaction from the management has completely put me off.. omg

By: Leah Lewis

Leah Lewis — Wed, 17 Feb 2010 20:20:42 +0000

In brief response to the comments above:
1 – The incident in June 2008 was due to an office move and BT not connecting the lines properly for over 1 month. We did everything we could during this time to keep lines of communication open.

2 – The incident posted on 15th October 2009 is extremely one sided. Firstly, our offices are open 9-5 Monday – Thursday. We do not have a messaging service and so cannot respond to messages we are unable to take.
We also deal with over 500 brides a year, most of whom are from recommendations.
As with any business, from time to time mistakes do happen but as with everything, when you have a bad experience you tell 10 people but people rarely take the time to report on good ones. It is worth while noting that the customer noted above did receive everything in time for the wedding. Also, the booking system that we use (Parcelforce.com) does not allow us to book in without a name.

By: SJ

SJ — Thu, 15 Oct 2009 15:59:06 +0000

This outfit is totally unprofessional. Not what you would expect from a wedding supplier which makes such beautiful cards as if you don’t have enough to worry about. My invitations, table names, were ordered with plenty of time to spare I mean months, as I am so organised, and they still left it right to the last minute to print, I got invites with no envelopes and it all came at different times. I had to literally call them every day and leave 2 or 3 messages each time I contacted them for an update, they never called back when they promised to and it took weeks to respond to emails and then on eventually contacting them they came up with countless excuses as to why they didn’t contact me some of which were personal, and quite frankly were totally unprofessional – I am the customer right!? They sent them to my work address as I requested as they were late, and the box was sent with no name on! And they didn’t tell me that they had sent them like I asked them too because I needed to keep an eye out for them, they sat in my office on another floor in my building for 3 days! It took me 3 days to get hold of them!! And when I did I got no apology, just absolutely unreliable they really are not worth using so please don’t.

By: Andrea

Andrea — Sun, 11 Jan 2009 20:29:36 +0000

The invitations were stunning, i could not fault them and everyone commented on how nice they were. However, with less than three days to go to the wedding the Guest Book that I had ordered and payed for with the invitations had not arrived. The customer service was awful and they refused to help, only stating that they would try to get it sent out. It eventually arrived on the day before the wedding

By: Suzanne

Suzanne — Tue, 02 Sep 2008 14:05:15 +0000

They did my invitations and they were breathless. Everything went perfect. They set the stage for a magnicent event.

By: Roisin

Roisin — Mon, 02 Jun 2008 12:32:01 +0000

This company are awful, no communication and no customer service.
My wedding is in three weeks and they havent answered calls or emails regards my evening invites which were ordered and paid for 4weeks

DO NOT USE

By: sadie

sadie — Fri, 18 Apr 2008 10:30:41 +0000

Gorgeous